Privacy Policy for Spring Grove
Effective Date: 02/04/2026
Last Updated: 02/04/2026
Spring Grove Cemetery and Arboretum ("Spring Grove," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.springgrove.org , or use our services.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information").
Information You Provide to Us:- Contact Information: Name, email address, mailing address, and phone number when you fill out a "Start Planning" form, request information, or sign up for our newsletter.
- Payment Information: When you make payments on cemetery contracts, we collect transaction details. Note: Payments are processed through third-party providers (such as Clover); we do not store full credit card numbers on our servers.
- Family & Genealogy Records: Information provided when using our "Locate a Loved One" feature or submitting photography requests.
- Usage Data: IP addresses, browser type, device information, and pages visited.
- Cookies: We use cookies to improve site functionality and analyze web traffic. See our Cookie Policy for more information. You can adjust your cookie preferences at any time by clicking the cookie widget icon in the lower left corner of any page or by clicking here.
2. How We Use Your Information
We use the information we collect to:- Process payments and fulfill service contracts.
- Respond to inquiries regarding funeral planning, arboretum events, and genealogy.
- Send newsletters and updates about Spring Grove events and services (you may opt-out at any time).
- Improve our website functionality and user experience.
- Comply with legal obligations and protect the security of our visitors and grounds.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who perform services for us, such as payment processing (Clover), email delivery (newsletter platforms), and website hosting.
- Legal Requirements: If required by law, subpoena, or to protect the rights and safety of Spring Grove, our employees, or our visitors.
- Affiliates: Between the Spring Grove Family of companies (e.g., Spring Grove Funeral Homes) to provide seamless service.
- SMS Consent: SMS consent is not shared with third parties.
4. Third-Party Links
Our website may contain links to third-party websites (such as social media or external flower placement services). We are not responsible for the privacy practices of these external sites.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure.
6. Children's Privacy
Our website is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personal information from children.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you.
- Request that we correct or delete your personal information.
- Opt-out of marketing communications by clicking "unsubscribe" in our emails.
8. SMS Terms & Conditions
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Spring Grove Cemetery and Funeral Homes. This includes SMS messages for Funeral/Cemetery services including Pre Need arrangements and information regarding private tours.
Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect the most recent changes.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Spring Grove Cemetery and Arboretum
4521 Spring Grove Avenue
Cincinnati, OH 45232
Phone: (513) 681-7526
Email:
webrequest@springgrove.org