Frequently Asked Questions

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Funeral FAQ

Why do people choose Gwen Mooney Funeral Homes when planning for the future and at the time of need?

Who owns Gwen Mooney Funeral Home?

Who do I call if I need immediate assistance when a loved one has died? 

What is the purpose of a funeral?

Can I have a funeral if I am choosing to be cremated? 

Are the prices at Spring Grove’s funeral home higher than other funeral homes in the area?

Why shouldn’t I use a “discounter funeral home?”

What is included in a funeral?

What do I do if my loved one dies at home?

What do I do if my loved one passed away at a nursing home or hospital?

My loved one passed away and we want to send him/her to another state or country. Can you arrange that? How much does it cost? What do we do?

We need to make arrangements for a baby. How much is a funeral for a baby?

What do I need to know or bring with me to make funeral arrangements?


Why do people choose Gwen Mooney Funeral Homes when planning for the future and at the time of need?
Reputation
The Gwen Mooney Funeral Home is owned by Spring Grove Cemetery which has served greater Cincinnati since 1845. More families have chosen Spring Grove than any other funeral and cemetery establishment in the area, and great care is taken to ensure that our funeral home operates under the same high principles and values on which Spring Grove was founded. Our primary role is to listen to the needs of your family and provide customized services to fulfill those needs.

Experience
Spring Grove has been part of your community for over 160 years. Therefore, you can trust our staff of caring people to treat you with warmth and compassion when you need it most. Our dedicated team of funeral directors and preneed advisors will help create memorable gatherings so that families can focus on healing and grief recovery.

Convenience
We offer funeral services and products, cremation services, cemetery options, chapel options, and reception centers where friends and family can gather – all in one location. You are spared from spending hours on the phone talking with several different entities. And depending on your location, we have two cemetery locations, two funeral home locations, and two reception center locations to best fit your needs.

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Who owns Gwen Mooney Funeral Home?
Spring Grove Cemetery, like other nonprofit cemeteries, is exempt from most federal, state and local taxes. Its net income after payment of expenses is invested to provide for the care and maintenance of the Cemetery grounds in perpetuity. One such investment is in the Gwen Mooney Funeral Home, Inc. The Funeral Home is a separate corporation with its own Board of Directors, officers, and staff. Unlike Spring Grove, the Funeral Home Corporation is not exempt from taxes and pays income and property taxes in the same way as any other business corporation. Spring Grove Cemetery is the sole shareholder of the Funeral Home Corporation, and therefore has the right to elect the Board of Directors of the Funeral Home. The Board of Directors elects the officers of the Funeral Home and makes policy decisions for that corporation.

Thus, Spring Grove Cemetery and Gwen Mooney Funeral Home are related as "parent and subsidiary" corporations. However, they operate separately. Gwen Mooney is the President and Managing Funeral Director of the Funeral Home and is responsible for its day-to-day operations, subject to the policy guidance of the Board of Directors. Likewise, Gary M. Freytag, President of Spring Grove, is responsible for that organization's operations, under the overall direction of Spring Grove's Board of Trustees.

Neither Spring Grove Cemetery nor Gwen Mooney Funeral Home is owned or controlled in any way by any national chain of cemeteries or funeral homes.

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Who do I call if I need immediate assistance when a loved one has died?
If you need immediate assistance, please call our funeral home at (513) 853-1035. Our phones at the funeral home are answered 24-hours a day. At the Gwen Mooney Funeral Home, we know that arranging a funeral is an emotionally exhausting experience for most families. When you arrange a funeral with us, you will receive the undivided attention of a professionally licensed funeral director whose sole purpose will be to arrange a service around your family traditions and within your financial means. Because we are committed to creating a personal tribute that truly reflects the life lived, we like to begin with a meeting to discuss your needs, offer ideas, and put a plan in place to make the experience a little easier. Families usually need 2-3 hours to make all the necessary arrangements.

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What is the purpose of a funeral?
Funeral ceremonies have been part of the spiritual and social framework of the human culture for thousands of years. And although the ceremonies may vary greatly according to customs and beliefs, they have always shared a common purpose to honor and remember a life that has passed.

Funerals provide family members and friends a caring, supportive environment in which to recognize the death of a loved one. The ritual of attending a funeral service is a very important initial step to help the bereaved begin the healing process.

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Can I have a funeral if I am choosing to be cremated?
Yes. The Gwen Mooney Funeral Home offers several cremation packages which include visitations and life celebrations prior to or after the cremation.

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Are the prices at Spring Grove’s funeral home higher than other funeral homes in the area?
Spring Grove’s funeral home, the Gwen Mooney Funeral Home, is neither the most or the least expensive funeral home in greater Cincinnati. We offer both Traditional and Cremation packages available to fit every price range. We have beautiful and convenient facilities, a kind and compassionate professional staff, and we offer excellent value to the families we serve.

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Why shouldn’t I use a “discounter funeral home?”
“Discounter” funeral homes advertise low prices, but they never offer a complete picture of their prices until it is too late. They merely quote a minimal service fee which only covers the service portion of the expenses. Their price rarely includes merchandise items, such as caskets. When selecting a funeral home, families need to consider the appearance and convenience of the facility, professionalism of the staff, and value of the services.

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What is included in a funeral?
Generally, all packages include most of the services and merchandise needed at the funeral home to have the ceremony. However, there are other considerations that the family may, or may not, need. These are typically not charges from the funeral home, but they are sometimes necessary to have the service. For the family’s convenience, the funeral home will arrange for these items and place the charges on the funeral homes final bill. For example, will there be certified death certificates needed to complete any final business? Will the family wish to have a death notice placed in the newspaper? Will the family wish to have the funeral home offer the clergy, celebrant or musicians honorariums? Is a motorcycle escort needed for offsite services or burials? Will floral tributes need to be ordered? Is limousine transportation needed? Will the family have stationary needs such as register book, service programs, memorial folders, prayer cards, acknowledgement cards, etc. Will the family wish to have cemetery expenses placed on the funeral home bill? Will the family want the funeral home to arrange their catering needs at an after-funeral reception?

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What do I do if my loved one dies at home?
If death occurred at home and was sudden or unexpected and the deceased has not been under the care of a doctor, it is necessary to call 911. Emergency personnel will respond, pronounce death, and make the necessary report to the coroner.

If your loved one has been under hospice care, call the hospice nurse. The hospice nurse will pronounce death and will likely even offer to call the funeral home for you. The Gwen Mooney Funeral Home will pick your loved one up from home and into our care when it is best for you – any hour of the day or night. Please call us at the Gwen Mooney Funeral Home at (513) 853-1035. Our phones at the funeral home are answered 24 hours a day.

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What do I do if my loved one passed away at a nursing home or hospital?
If death occurred in a nursing facility or hospital, the staff will take care of the necessary procedures. They will also most likely call the funeral home for you. We will take your loved one into our care as soon as the facility is ready. A signed authorization from the next of kin is usually necessary for the hospital or nursing home.

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My loved one passed away and we want to send him/her to another state or country. Can you arrange that? How much does it cost? What do we do?
Spring Grove’s Funeral Home can make arrangements to ship your loved one anywhere in the United States, as well as most countries. Please contact the Gwen Mooney Funeral Home at (513) 853-1035. For an international transfer, our experienced staff will make all of the necessary arrangements for transfer and process the documentation required by the Consulate of your specific country. The cost of shipping will vary depending on the destination, Consulate, and airline requirements. We will provide you with that information.

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We need to make arrangements for a baby. How much is a funeral for a baby?
Spring Grove gives special consideration to families who have lost an infant or a child. Please contact us at (513) 853-1035 to obtain the current infant/child prices.

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What do I need to know or bring with me to make funeral arrangements?
Because we are committed to creating a personal tribute that truly reflects the life lived, we like to begin with a meeting to discuss your needs, offer ideas, and put a plan in place to make the experience a little easier. Families usually need 2-3 hours to make all the necessary arrangements.

Begin by thinking about the arrangements you want. Will you want a traditional service with a viewing and church service? Do you want a certified celebrant to assist you with a non-traditional service? Will a traditional burial be performed or are you interested in cremation? Do you want to hold a reception for friends and family after the service? Our caring staff will guide you through these many decisions. We will take care of important things like filing the death certificate, assisting with the obituary, and preparing necessary documentation to apply for veterans benefits if applicable.

The following are some items we will eventually need. While it is not necessary to have any or all of these items at our first meeting, it is helpful.

Photos – one recent, one favorite (for several memorial items) and up to 50 favorites for a memorial video.

Paperwork – Social Security number, date/place of birth, parents and survivors full names, and military service records (if applicable). A surviving spouse may be eligible for a one time lump sum death benefit.

Clothing –Anything the Deceased would wear on a daily basis including undergarments, socks/hosiery, jewelry, lapel pin, watch, rosary, glasses, cologne, lipstick, nail polish, etc.

If the funeral has been prearranged with us, we will already have much of the needed information, insurance forms, and paperwork. If there are additional insurance policies to consider, you may also bring them with you. The funeral home can assist the family with processing life insurance policies to pay funeral expenses.

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Obituaries

Cliff Lee Robertson, 36
Born: Saturday, May 24, 1980
Died: Tuesday, September 20, 2016

Shari Tubb, 66
Born: Thursday, January 05, 1950
Died: Tuesday, September 20, 2016

Sam Boglin, Jr., 82
Born: Friday, June 01, 1934
Died: Saturday, September 17, 2016

Laverne Johnson, 75
Born: Tuesday, January 07, 1941
Died: Friday, September 16, 2016

Susan Kaszubski, 66
Born: Monday, November 14, 1949
Died: Friday, September 16, 2016

Upcoming Events

Sep 25September Public Tram Tour
Sep 25Public Tram Tour Sept
Sep 27Grief to Peace / Tri County
Oct 01Weekend Walkabout / October
Oct 02CASS 5K
Oct 05October Public Tram Tour
Oct 0911th Annual 'Cruise In' Car Show
Oct 16Autumn Color Walking Tour
Oct 18Grief to Peace / Spring Grove
Oct 25Grief to Peace / Tri County